Prescriptions

Prescription refills requested by you or your pharmacy require 72-hours to process. Refills may be requested Monday through Friday from 8:00am to 5:00pm. Requests left with our answering service during non-business hours will not be filled. Refill requests should be called into the office during normal hours by dialing 978-459-2152.

To request a refill you will need to provide the following information:

  • Name
  • Date of birth
  • Phone number where you can easily be reached
  • Name and dosage of medication
  • Name and location of pharmacy*

We will only contact you if there is a problem. Please contact your pharmacy to verify that your medication is ready for pick up.

* Some narcotic and other controlled-substance prescriptions cannot be filled over the telephone.

Please be aware that there are multiple ways to obtain your prescriptions. Some options include:

  • 30-day supply
  • 90-day supply that you pick up at your local pharmacy
  • 90-day supply that is sent to your home through a mail-order pharmacy. Please make sure that you specify this information when requesting a refill. We will do our best to make sure we honor those requests.

Our office policy allows us to deny any requests for refills unless the patient has a follow-up appointment scheduled.

For urgent medical matters, please call us at 978-459-2152. If you have a true medical emergency, call 9-1-1.

 

As a reminder, patients can access the Patient Portal for all refill requests!


Tufts Medicine at Lowell General – Patient Portal 
***NEW PATIENT PORTAL***

ecwlogo
READ ONLY – OLD Patient Portal
Use the Health Portal above for READ ONLY access into your former patient portal.
All new requests should go through our new Patient Portal link above.